1. Why does Sanofi collect personal information?
Sanofi is a leading Australian company and is part of the international Sanofi Group. Sanofi is in the business of researching, developing, manufacturing and marketing pharmaceutical, consumer health care, rare disease, vaccine and animal health products. As a matter of conducting its routine business, Sanofi may collect the following types of personal (including health) information:
a. Consumers and Patients
Sanofi obtains personal information from patients and members of the public in various ways including in writing, the internet, social media including Twitter and through telephone enquiries. The type of information Sanofi collects includes a person's name, address and contact details, and information relating to the enquiry. Sanofi may also collect information about the patient or consumer's current and past medical status, such as medications being taken, the names of the patient’s doctors, medical procedures undergone and other information that is reasonably required to properly respond to an enquiry.
Collecting this personal information is necessary to enable Sanofi to deal with the enquiry and may be necessary to allow us to meet any legal obligations.
On occasions, health professionals disclose personal and health information about themselves and their patients to Sanofi when it is considered necessary in relation to the treatment of a patient.
b. Patient Support and Information Programs
c. Healthcare Professionals and their Employees
Sanofi collects personal information about healthcare professionals and their employees or assistants, such as doctors and pharmacists, who prescribe and dispense Sanofi products, to enable it to deal with those health professionals.
When you look at a Sanofi operated website, the Internet Service Provider of our parent company located in France makes a record of your visit and logs the following information for statistical purposes:
- your server address;
- your top level domain name (for example .com, .gov, .au, .uk etc);
- the pages you accessed and documents downloaded;
- the previous site you have visited; and
- the type of browser you are using.
Sanofi will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our parent company’s Internet Service Provider's logs.
Sanofi will only record your e-mail address if you send us a message. Your e-mail address will only be used or disclosed for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent.
Google Analytics Demographics and Interest Reporting have been enabled on some Sanofi operated website and as a result personal information about users such as age, gender and interests may be collected. Such information will only be used or disclosed for the purpose of better understanding users and identify how experience and interaction can be improved and will not be used or disclosed for any other purpose without your consent.
e. Information collected from Clinical Trials
At times patients participate in clinical trials of pharmaceutical or consumer products in order to further research and development of certain drugs or health services. In doing so, patients may provide personal information to the doctor or investigator conducting the clinical trial.
However, personal and health information collected by doctors and investigators conducting clinical trials is not generally provided to Sanofi. Sanofi receives the information relating to a clinical trial patient's health and pharmaceutical needs in a de-identified form. Personal information such as the patient's name and address is not provided to Sanofi.
On occasions people employed by Sanofi, or contractors working on behalf of Sanofi, may access this personal information at the source of collection for the purpose of verifying data.
Sanofi collects personal information about the doctors and investigators conducting clinical trials and people who assist them. In general, the type of information Sanofi collects includes the name, address, telephone details, field of expertise, position, role in study and qualifications and includes information provided on Curricula Vitae and Financial Disclosure Forms. Sanofi may use such information worldwide to pursue its business. In particular, Sanofi is required to obtain comprehensive information about potential or actual investigators in order to maintain quality clinical trials and consistently meet global regulatory and compliance guidelines. Some of the information collected may be stored and used overseas.